Question 1

What is WAPPX and how does it automate WhatsApp?

Accepted Answer

WAPPX is an enterprise WhatsApp automation and CRM engine built on official Meta Cloud API v22.0. It allows businesses to automate 24/7 customer conversations with a no-code visual drag-and-drop flow builder, route inquiries to live human agents in a unified multi-seat inbox, and manage catalog orders with zero message loss.

Question 2

Is WAPPX safe from WhatsApp account bans?

Accepted Answer

Yes, 100%. Unlike unofficial tools that use browser automation or QR-code web scraping, WAPPX operates exclusively via the official Meta Cloud API v22.0 with cryptographically signed webhooks and verified token authentication. Your phone numbers remain 100% compliant with Meta Business Policies.

Question 3

What are the subscription plans and pricing for WAPPX in Sri Lanka?

Accepted Answer

WAPPX offers simple, transparent pricing in Sri Lankan Rupees (LKR): Starter at Rs. 1,500/month (1 Phone, 1k conversations), Pro Business at Rs. 2,700/month (2 Phones, 5k conversations, CRM Inbox, Catalog), and Enterprise Scale at Rs. 4,200/month (unlimited numbers and conversations, 15+ seats, dedicated SLA). Annual plans receive an instant 20% discount.

Question 4

Do I need coding or technical knowledge to build workflows?

Accepted Answer

No coding skills are required. WAPPX features an intuitive visual drag-and-drop canvas where you can configure branching logic, interactive buttons, list menus, conditional routes, and catalog checkouts with zero code.

Question 5

Can multiple team members manage customer chats simultaneously?

Accepted Answer

Yes. WAPPX includes a unified multi-agent live chat CRM inbox with conversation claiming, agent assignment, automated routing, customer tags, and internal agent notes.

Question 6

How fast can I connect my WhatsApp Business number?

Accepted Answer

You can connect your WhatsApp number in under 5 minutes. Enter your Meta App ID, Phone Number ID, and Permanent System User Access Token in your workspace or follow our interactive step-by-step onboarding guide.

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